Security

Joanna Wood Ltd is a secure website. When you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear at the bottom of your browser window. This is an indication that the site is secure:

Through Worldpay, Joanna Wood Ltd Online uses the Secure Sockets Layer (SSL) and Private Communications Technology security standards that are supported by Microsoft Internet Explorer 4.0 or later and other popular browsers. SSL encodes your personal information and all your transactions are protected by the powerful SSL encryption technology. SSL encrypts your credit card number, name, address, phone number, identification number and password as it travels through the Internet, so that it cannot be read by anyone other than the secure server.

Data Protection Notice

The purpose of this statement is to set out how we use personal information we may obtain about you. By registering as a user of the services provided by Joanna Wood Ltd and by using the Joanna Wood web site generally you agree to this use.

1. When you contact us or make a purchase you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.

2. We may use information you provide or is obtained by us:

(a) To register you with our web site and to administer our web site services;
(b) For assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example, automatically selecting products or services, which we think will interest you from the information we have. We may inform you (by e-mail, mail or otherwise) about products and services which we consider may be of interest to you. If you do not wish Joanna Wood Ltd to use your information for marketing purposes, please tick the opt-out box provided when registering.
(c) For the prevention and detection of fraud.
(d) To administer any prize draws or competitions you may enter.

3. If at a later date you wish to opt-out of receiving marketing information from Joanna Wood Ltd, you can unsubscribe at any time by sending an email to the address provided on the contact page with “unsubscribe” in the subject field.

4. We may give information about you to the following, who may use it for the same purposes as set out above:

(a) To employees and agents of Joanna Wood Ltd to administer any accounts, products and services provided to you by Joanna Wood now or in the future.
(b) Agents who profile your data so that we may tailor the goods/services we offer to your specific needs.

We may also disclose your information:
(a) To anyone to whom we transfer or may transfer our rights and duties under our agreement with you.
(b) If we have a duty to do so or if the law allows us to do so.

5. In order that we can monitor and improve the site, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser version and the web site you visited prior to our site.

6. New technologies are emerging on the Internet that help us to deliver customised visitor experiences. In particular, there is a technology called "cookies", which may be used by us to provide you with customised information from our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Cookies also allow us to make our web site more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time you visit our web site. We use cookies so that we can give you a better experience when you return to our web site. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie. This will give you the opportunity to decide whether to accept it.

7. We may supplement the information you provide to us with information we receive from third parties.

8. We endeavour to take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

9. You have the right to see personal data (as defined in the Data Protection Act) we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us.

10. Please note that any products and services are supplied subject to our standard terms and conditions. If you have any comments or queries in connection with our privacy policy, please contact us using the details provided on the contact page.